Shipping Information
What to expect when ordering from authorized dealers
Important Note
AUTHENTIC WRIST is a curated guide to luxury watches. We do not sell watches directly. When you click through to purchase, you'll be buying from official brand websites or authorized retailers, each with their own shipping policies.
Shipping from Official Brand Boutiques
When purchasing directly from brands like Rolex, Omega, Patek Philippe, or other manufacturers, shipping is typically handled with the utmost care:
- Fully insured delivery — All shipments are insured for the full value of the watch
- Signature required — Adult signature is required upon delivery
- Discreet packaging — Packages don't display the brand name externally for security
- White glove service — Many brands offer premium delivery options
- Tracking provided — Full tracking from dispatch to delivery
Shipping from Authorized Retailers
Authorized dealers like Tourneau, Watches of Switzerland, and others maintain similar high standards:
- Free shipping — Most offer free shipping on luxury watch purchases
- Express options — Expedited shipping usually available for an additional fee
- International shipping — Many retailers ship worldwide with appropriate duties handling
- Store pickup — Option to pick up in-store at many locations
Typical Delivery Timeframes
- In-stock items — 2-5 business days (domestic)
- Special orders — 1-4 weeks depending on availability
- Waitlist items — Varies significantly (popular Rolex models can have multi-year waits)
- International orders — 5-14 business days plus customs processing
Tips for a Smooth Delivery
- Verify your address — Ensure your shipping address is complete and accurate
- Be available to sign — Plan to be home or have a trusted person available
- Check customs regulations — For international orders, understand your country's import duties
- Inspect upon arrival — Open and inspect your watch immediately; report any issues right away
- Keep all packaging — Original packaging is important for warranty and resale value
Questions About Specific Retailers?
Each brand and retailer has specific shipping policies. We recommend checking the shipping information on the retailer's website before completing your purchase, or contacting their customer service directly.
Need More Help?
If you have questions about shipping from a specific brand or retailer featured on our site, please contact us and we'll do our best to point you in the right direction.